Found this on Professionalism

“Professionalism is not about adherance to the policies of a bureaucracy. Professionalism is about having the integrity, honesty, and sincere regard for the personhood of the customer, in the context of always doing what is best for the business. Those two things do not need to be in conflict.”

I found this in a reply to a comment on an interesting post on Eric Lippert’s blog. Very well put.

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